Customer Engagement Platform
AI-driven Platform for Creating
and Managing Omnichannel Customer Experiences
and Managing Omnichannel Customer Experiences
Customer
Engagement Platform
Engagement Platform
AI-driven Platform for Creating and Managing Omnichannel Customer Experiences
Global Trends
of consumers use voice assistants
of consumers have experience with voice control products
of the routine work performed by company managers will be fully automated by the end of 2024
of all Contact Center processes will be fully automated by AI by the end of 2023
Sources: Gartner, 2019; PWC, 2019; Google, 2020
Global Trends
Sources: Gartner, 2019; PWC, 2019; Google, 2020
What?
With the Customer Engagement Platform, we help CIOs of large Contact Centers and IT directors to solve the challenge of organizing and automating high-quality omnichannel customer interactions, developing customer experiences, and streamlining internal communications without integrating multiple solutions from different vendors
Who is your client?
What do you answer?
What does the customer tell you?
How to make your communication more convenient, more efficient and safer?
Customer
Engagement
Platform
Engagement
Platform
With the Customer Engagement Platform, we help CIOs of large Contact Centers and IT directors to solve the challenge of organizing and automating high-quality omnichannel customer interactions, developing customer experiences, and streamlining internal communications without integrating multiple solutions from different vendors
Who?
We develop our solution for
Large private and public companies
who are aware of the need to maintain customer service standards in various communication channels: on website, in a mobile application, messenger, contact center and sales office
Large private and public companies
who are aware of the need to maintain customer service standards in various communication channels: on website, in a mobile application, messenger, contact center and sales office
Strategic management
Operations Management
Customer Service Director
IT Director
Business Development Director
Project Director
Project Manager
Head of Contact Center
TELECOM
BSFI
RETAIL
LOGISTICS
AND DELIVERY
AND DELIVERY
HEALTH
TRANSPORT
E-GOVERNMENT
ENERGY
Development Manager
When?
With the help of our solution, you can automate key processes and improve the efficiency of customer service when you need to:
Expand the new Contact
Center (CC)
Center (CC)
Implement omnichannel analytics of customer
behavior
behavior
Optimize personnel costs
Migrate CC to the Сloud
Increase the incoming load on the current CC
When?
With the help of our solution, you can automate key processes and improve the efficiency of customer service when you need to:
Expand the new Contact
Center (CC)
Center (CC)
Implement omnichannel analytics of customer
behavior
behavior
Optimize personnel costs
Migrate CC to the Сloud
Increase the incoming load on the current CC
Why?
The Customer Engagement Platform combines the core functionality of a modern Customer Engagement Center in one solution.
Our PaaS solution allows you to deploy a new omnichannel AI-driven Contact Center or strengthen the existing one by implantation of new functional modules:
Our PaaS solution allows you to deploy a new omnichannel AI-driven Contact Center or strengthen the existing one by implantation of new functional modules:
Cloud telephony
Voice and text RPA platform
Voice biometrics
Online and offline speech analytics
Quality management system
With the help of artificial intelligence, we developed a solution that combines our products and technological experience from the Contact Center segment in a single platform. And we are ready to share it with our clients.
If you have a task - we will find its solution
If you have a task - we will find its solution
All-in-one platform for building an RPA systems for processing incoming and outgoing customer requests via Telephony, IVR, AI Bots, Offline Self Services
Speech, Behavioral and Emotional Analytics for maintaining customer service standards, exploring customer behavior and preferences
Customer authentication and personalized POS solutions based on Voice and Facial biometrics
Conversations
Analytics
Identity
Customer Engagement Platform
With the help of artificial intelligence s developed a solution combining our product and technological expertise in the contact center industry in a single platform.
And we are ready to share it with our clients.
If you have a task - we will find its solution
And we are ready to share it with our clients.
If you have a task - we will find its solution
All-in-one platform for building an RPA systems for processing incoming and outgoing customer requests via Telephony, IVR, AI Bots, Offline Self Services
Speech, Behavioral and Emotional Analytics for maintaining customer service standards, exploring customer behavior and preferences
Customer authentication and personalized POS solutions based on Voice and Facial biometrics
Conversations
Analytics
Identity
Customer Engagement Platform
Meet The CE Platform
Meet The CE Platform
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