Products and services based on voice biometrics for convenient and secure client identification and fraud prevention in remote service
Some Words About Biometry
Biometric authentication can be performed with the use of various personal characteristics (used as modalities). The most popular biometric systems are based on fingerprint, voice, face, iris and hand geometry identification technology.
To ensure the convenience of identifying Contact Center clients, in CEP Identity we use voice biometrics technology.
The voice of each person is unique, it can be used for:
Customer identification (search)
Customer Identity confirmation (replaces password)
Automatic voice verification is more reliable than voice verification performed by human. Biometric signs confirm a person, not the fact that a person knows the password, and they are "always with you" and cannot be transferred to another person. Therefore, a person does not need to remember the password and (or) change it regularly.