CEP Identity
Products and services based on voice biometrics for convenient and secure client identification and fraud prevention in remote service
Some Words About Biometry
Biometric authentication can be performed with the use of various personal characteristics (used as modalities). The most popular biometric systems are based on fingerprint, voice, face, iris and hand geometry identification technology.
To ensure the convenience of identifying Contact Center clients, in CEP Identity we use voice biometrics technology.
The voice of each person is unique, it can be used for:
Customer identification (search)
Customer Identity confirmation (replaces password)
Automatic voice verification is more reliable than voice verification performed by human. Biometric signs confirm a person, not the fact that a person knows the password, and they are "always with you" and cannot be transferred to another person. Therefore, a person does not need to remember the password and (or) change it regularly.
CEP Identity
Products and services based on voice biometrics for convenient and secure client identification and fraud prevention in remote service
Some Words About Biometry
Biometric authentication can be performed with the use of various personal characteristics (used as modalities). The most popular biometric systems are based on fingerprint, voice, face, iris and hand geometry identification technology.
To ensure the convenience of identifying Contact Center clients, in CEP Identity we use voice biometrics technology.
The voice of each person is unique, it can be used for:
Customer identification (search)
Customer Identity confirmation (replaces password)
Automatic voice verification is more reliable than voice verification performed by human. Biometric signs confirm a person, not the fact that a person knows the password, and they are "always with you" and cannot be transferred to another person. Therefore, a person does not need to remember the password and (or) change it regularly.
Cases
Improving Verification Reliability and Increasing Client Convenience When Calling
Identity confirmation using biometrics
Replacing "passphrases" with voice model
Voice biometrics reduces the identity confirmation time by 50%, and the average call duration by 15%
Client does not need to memorize ID card data, bank card number, etc. While the client is explaining the purpose of the call, the voice biometrics system will already be able to verify him/her.
Highly reliable technology. Protection that cannot be hacked by social engineering methods. Live dialogue with agent guarantees protection against hacking through recording.
Expansion of Remote Services
and Cross-Sales in CC
Transfer services to CC and apply proof of identity through the voice biometrics
Transfer part of services to IVR and apply proof of identity through the voice biometrics


Increasing customer loyalty and getting new clients in regions with low office density.
No restrictions on operations via RBS.
Reduced operating expenses.

Fraud Prevention and Search for Fraudsters and Suspicious Persons
Search for all the calls (potential frauds) performed by the confirmed fraudster
Compare client's voice with voices of fraudsters
Preventing unauthorized access to the client's account
Protection against fraudsters who can find out client’s personal data.
Search for all voice samples on which one person calls on behalf of different clients. Search for clients whose voice samples are different in different calls.
Reduced number of calls from relatives. Providing services directly to the client.
Industries
BSFI
ENERGY
RETAIL
TELECOM
INSURANCE
E-GOVERNMENT
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