CEP Analytics

Products and services for analyzing the speech interaction between customer and staff when contacting a contact center or offline point of sale

Product Options

Unique technologies of speech recognition and analysis of emotions in voice and text channel

CC Speech Analytics

In-store Speech Analytics

Recording and Storage
of Voice Samples

Dialogue Quality Assessment

Cases

Analysis and Search for Insights

Determining the subject of customer requests to the CC and sales office

Understanding the emotional state of customers and the causes of conflict situations

Evaluating the effectiveness of marketing campaigns

What your customers care about?

How to protect your business from fraud?

Why do customers tend to leave?

Quality Control of Agents and In-store Consultants

Scripts compliance control

Identifying employees at the risk zone

Highlighting employees at the risk zone

Automatic control and analysis of agents' actions and verbal behavior

Reducing costs without sacrificing service quality by optimizing service time and reducing repeat calls – FCR growth

Internal Business Processes Optimization

Identify new opportunities for automation

Analysis of the best and worst sales practices

Analysis of handling customer objections

In-store Analytics

Industries

BSFI

ENERGY

RETAIL

TELECOM

INSURANCE

E-GOVERNMENT

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