CEP Conversations
Products and services for building customer interaction in natural language in text and voice channels
IVA and Chat-bots
All around us there are many monotonous, typical, or labor-intensive processes. With the help of artificial intelligence, we have learned how to create chat bots and virtual assistants to free our clients from routine and improve the efficiency of human resources.
CEP Conversations
Products and services for building customer interaction in natural language in text and voice channels
IVA and Chat-bots
All around us there are many monotonous, typical, or labor-intensive processes. With the help of artificial intelligence, we have learned how to create chat bots and virtual assistants to free our clients from routine and improve the efficiency of human resources.
Our robots are able to help you with:
answering to incoming questions
order acceptance
surveys and interviews
outbound campaigns
fixing tasks and assignments
drawing up employee reports
event reminding
Our robots are able to help you with:
answering to incoming questions
drawing up employee reports
surveys and interviews
fixing tasks and assignments
outbound campaigns
event reminding
order acceptance
IVA & Bot’s Advantages
24/7/365 Availability
Stress Tolerance
Autonomy and Reliability
Initiative
Analytical Mind
Increasing the number of queries
resolved on the first customer request
resolved on the first customer request
Personalized dialogue for authorized customers
Common service logic in different channels
Serve customers without breaks and days off
Send data to analytical systems automatically
Common service logic in different channels
Always respond politely to customer inquiries, are not subjected to "human factor"
Process up to 88% of requests.
Withstand the load over
100 inquiries per second
Withstand the load over
100 inquiries per second
Typical questions are processed efficiently and quickly.
Customers are getting used to interact with bots
Customers are getting used to interact with bots
Analyze customer inquiries and identify customer problems online
Customers use special mobile app and website customized widget
Product Options
Customer asks a question
Robot recognizes the question, analyzes and determines its subject
Asks customer for details or to clarify the correctness of the subject definition and the meaning of the question, if necessary
Provides an answer
Customer receives the response and completes the communication
Robot learns from dialogs dynamically
Agent evaluates the success of the dialogue
Prompter learns from dialogs dynamically
Customer receives the response and completes the communication
Agent selects the answer, corrects it if necessary and sends the answer to the customer
Prompter recognizes the customer’s question and prompts the Agent to more than one answer at choice
Customer asks a question
Industries
TELECOM
IT
E-GOVERNMENT
ENERGY
BSFI
HEALTH
INSURANCE
RETAIL
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